Refund policy

Returns & Refunds Policy
Return Window

We offer a 14-day return policy for non-customized items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as received—unworn or unused, with tags attached, and in its original packaging. Proof of purchase is also required.

To initiate a return, please contact us at support@summitlid.com.

If your return request is approved, we will provide return instructions and, where applicable, a return shipping label. Items returned without prior approval will not be accepted.

For any return-related questions, please contact support@summitlid.com.

Custom Products (No Returns or Exchanges)

All custom-made or personalized products are final sale and are not eligible for returns or exchanges.
This includes, but is not limited to, items produced according to customer-selected specifications such as size, color, logo placement, materials, or packaging.

Damages, Defects & Incorrect Items

Please inspect your order immediately upon receipt.

If you receive a defective, damaged, or incorrect item, you must contact us at support@summitlid.com within 14 days of delivery with clear photos and order details.

Claims submitted after 14 days from the delivery date will not be eligible for a refund, replacement, or exchange, including for non-customized items.

Exceptions / Non-Returnable Items

The following items are non-returnable:

Custom or personalized products
Sale items
Gift cards
Perishable goods
Personal care products
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.
For eligible non-customized items, the fastest way to receive a replacement is to return the original item (subject to approval) and place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return non-customized items within 14 days of delivery, in accordance with EU consumer law.

Custom-made or personalized products remain excluded from this right.

Returned items must be unused, in original packaging, with tags attached and proof of purchase provided.

Refunds

Once we receive and inspect your approved return, we will notify you of the refund decision.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved, please contact support@summitlid.com.